All MediaFlow purchases are processed by Paddle.com, who acts as the Merchant of Record. This means Paddle is the seller of record for your purchase, handles all payment processing, and is responsible for billing disputes and chargebacks. Refund requests are processed through Paddle in accordance with their policies.
Our policy below sets out the circumstances under which we will approve a refund request to Paddle on your behalf. When we approve a request, Paddle processes the actual refund to your original payment method.
MediaFlow offers a 10-day free trial with no payment information required. We strongly encourage you to test the Plugin thoroughly during the trial before purchasing. The trial gives you full access to all features of your intended plan.
If you are unsatisfied with your monthly subscription for any reason, you may request a full refund within 48 hours of the charge date. Contact us at support@themediaflow.app with your order details and we will process the refund promptly.
If the Plugin does not work as described on a supported, legitimately licensed host application (Adobe Premiere Pro, After Effects, or DaVinci Resolve) and operating system, and we are unable to resolve the issue, you may request a full refund within 14 days of purchase. Please contact support first so we can attempt to diagnose and fix the issue. Issues caused by unofficial, modified, or unlicensed software are not covered.
If the Plugin does not function as described on a supported host application version and operating system (see supported versions at the time of your purchase on the Website), and we are unable to resolve the issue within 14 days of your report, we may offer a pro-rated refund or account credit at our discretion. This clause does not apply to future Adobe releases that break compatibility after your purchase date, nor to issues caused by unofficial, modified, or unlicensed host application or operating system software.
Email support@themediaflow.app with:
We aim to respond to all refund requests within 2 business days. Once approved, Paddle typically processes the refund to your original payment method within 5–10 business days.
Cancelling a monthly subscription is not the same as a refund. When you cancel, your subscription ends at the close of the current billing period and you retain access until then. No partial-month refunds are issued for cancellations. To cancel, use the link in your license dashboard.
We may update this Refund Policy. The updated version will be posted on this page with a revised effective date. Changes do not apply retroactively to purchases made before the update date.
Refund requests and questions: support@themediaflow.app